Time Warner Cable & Comcast Rated Worst In Customer Satisfaction

The Federal Communications Commission (FCC) is focusing a large effort in sorting through comments and documents related to Comcast and Time Warner Cable, to make sure the impending merger is in the public interest and will not be a deterrent to innovation in the broadband market.
A new report from MarketWatch might shed some light into the current situation, when it comes to customer satisfaction. Comcast and Time Warner Cable ranked worst in customer satisfaction, in a long list of U.S. corporations.
Time Warner Cable’s internet service was ranked the first, followed by its TV service, then Comcast’s own internet service. It paints a rather dismal picture of both companies.
The American Customer Satisfaction Index (ACSI) also ranks Comcast and Time Warner Cable at the bottom of customer satisfaction, showing it is not one poll rating the companies poorly, but the whole of the American standards agency.

Comcast has always been ranked very poorly on customer satisfaction, recently acquiring a VP for customer satisfaction to try and fix some of the issues. It does not look to have worked, given the continuation of many anti-consumer Comcast support ethics.
Time Warner Cable seems to be even worse than Comcast however, failing on multiple levels to provide adequate service or support to the customer. It is bizarre that the company continues to maintain high amounts of customers, considering some users are pleading for municipal or Google Fiber services to arrive.
It is unclear how much the FCC sources material from customer satisfaction polls, the commission most likely already knows the poor reputation both companies have with customers.
However, the FCC may see these polls as grounds for not accepting the merger, especially since Comcast is essentially buying a worse branch of itself. Comcast has argued that improvements will be made once the merger happens, but the public is not buying the sales pitch.