FCC Launches New Site For Complaints

The Federal Communications Commission (FCC) wants to make it easier for U.S. citizens to file complaints against organizations and services, launching a new website to handle complaints.
Named the Consumer Help Center, the new website will feature six categories of complaints—TV, phone, internet, radio, accessibility and emergency services. All six will feature problems and solutions pages, and if the problem cannot be solved through the solutions page, citizens are able to file a new complaint to the FCC.
The new system should remove unnecessary complaints on solved issues, giving the FCC more time to work on new problems. The help center will not be a place for comments on legislation and decisions, this will stay on the old system, for now.
“The help center will streamline the process of synthesizing and analyzing consumer complaint trends,” said the FCC’s Mike Snyder, “and will make more of that data readily accessible to the public.”
Hopefully, this does not mean valid complaints get tied in with already solved issues, and the FCC takes its foot off the peddle on certain topics. Bundling comments on the same organization or place should be overviewed by someone, to make sure a new problem has not cropped up.
The new website comes at a time where the FCC is receiving thousands of complaints on infrastructure, and these complaints may work to deter the two big U.S. mergers of Comcast-Time Warner Cable and AT&T-DirecTV.
No net neutrality complaints are available on the page, although citizens are welcome to complain about internet services through the section, even though these should not comments on the FCC’s decisions.